Delivery and Returns

Delivery information

Delivery of ordered goods is carried out by courier.
“Freya Nails Bulgaria” works with the courier companies “SPEEDY” and "BOXNOW" for Bulgaria. For international shipments, a local courier is used for delivery in the respective country.

The delivery period within Bulgaria is 1-3 business days after order confirmation.
Orders placed during official holidays and weekends are processed on the first working day after the date the order was placed.

The user is obliged to inspect the goods at the time of delivery and to notify us immediately in case of any discrepancies, shortages, or damage. If the User does not do this, the delivery is deemed accepted without objection.

All fees (cash on delivery) paid to the courier for money transfers are at the customer's expense, unless expressly stated otherwise.

After an order is placed, our representative will contact you to confirm the order or clarify any discrepancies, if necessary.

Information on returns

If you are not satisfied with the product you purchased, for whatever reason, you can return it within 14 days from delivery.

In the event of discrepancies in the ordered product and differences from its description on the website, the User has the right to make a complaint.

The User has no right to make a complaint in the event of a color difference caused by the natural variations in color reproduction across different monitor models.

When submitting a complaint, the User has the right to request a refund of the amount paid or replacement of the goods with another item.

The complaint may be submitted verbally at the specified phone number in the "Contacts" section on our website freyanails.bg or in writing via the specified email. After that, you will receive confirmation from us for the return of the product and you will send the product to the address specified by us - the costs of returning the product are at the CUSTOMER's expense. A refund or replacement with a new one is made within 7 days after we receive the product.

In the returned shipment, in addition to the form for returning purchased goods, proof of purchase must also be attached (cash receipt and/or invoice). It is a mandatory condition that the purchased products are in proper commercial condition, without damaged packaging and unused (opening the cellophane is considered damage to the integrity of the packaging). Transportation costs are at the customer's expense and are non-refundable. 

Goods whose return/complaint cannot be accepted (e.g.: if sent after the specified period, if not accompanied by a receipt, if unpacked) will be sent back to the Customer at their expense.